FAQ

A: We specialize in premium indoor sports equipment including table football (Bonzini, Garlando, FAS, Buffalo, Cornilleau), pool tables, dartboards & accessories (darts, flights, stems), air hockey tables, and basketball/netball equipment. Our products are selected for professional and recreational players alike.

A: Absolutely! Many of our products like Garlando table football, premium dart sets, and competition-ready pool tables meet professional tournament standards. We carefully select equipment that serious competitors would trust for championship-level play.

A: Our Popular Dart Weights section features the most commonly used weights for different skill levels. Beginners typically start with 22-24g, while advanced players often prefer 18-22g. Our customer service team can provide personalized recommendations based on your playing style.

A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are encrypted for your security.

A: Yes, we use industry-standard SSL encryption to protect all payment information. We never store your full credit card details on our servers.

A: You may request order modifications within 1 hour of placement by contacting us immediately at [email protected]. Once your order enters processing (typically within 1-2 business days), changes cannot be made.

A: We offer global delivery to most regions worldwide, excluding some Asian countries and remote areas. During checkout, you’ll see if we can deliver to your location.

A: We offer two convenient shipping methods:
– Standard Express Shipping ($12.95 flat rate): 10-15 day delivery via DHL/FedEx
– Free Standard Shipping: 15-25 day delivery via EMS for orders over $50
All orders are processed within 1-2 business days before shipping.

A: Once your order ships, you’ll receive a confirmation email with tracking information. You can track your shipment in real-time through our website or directly with the carrier (DHL, FedEx, or EMS).

A: Delivery times vary based on your location and customs processing in your country. Remote areas may experience slightly longer transit times. Our free shipping option uses EMS postal service which may take 15-25 days for international delivery.

A: We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.

A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

A: Once we receive your returned item, refunds are processed within 5-7 business days. The timing of the refund appearing in your account depends on your payment provider.

A: No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and get access to exclusive offers.

A: Our indoor sports specialists are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9AM-5PM EST).

A: Our headquarters is located at 2802 US Highway 98, Mexico Beach, US 32456. We ship worldwide from this location.