Welcome to SNOOKER & POOL Store at playfulindoors.com! These Terms and Conditions govern your use of our website and purchases of our premium indoor sports equipment. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing indoor sports equipment for personal or professional use. We serve customers worldwide except certain restricted areas in Asia and remote regions.

1.2 Intellectual Property

All content on our site (logos, product images, descriptions) is owned by SNOOKER & POOL Store and protected by intellectual property laws. Unauthorized use is prohibited.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality indoor sports equipment including:

  • Table football (Bonzini, Garlando, Cornilleau, FAS, Buffalo brands)
  • Darts equipment (boards, flights, stems, popular weights)
  • Pool tables and accessories (cue cases)
  • Air hockey tables
  • Indoor/outdoor tables
  • Netball & basketball equipment

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we don’t store payment information on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes.

4. Shipping and Delivery

4.1 Shipping Options

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain restricted areas in Asia and remote regions. Delivery times are estimates and may vary due to customs processing.

4.3 Receiving Your Order

Please inspect shipments immediately. Report any damage within 48 hours to [email protected] with photos.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from delivery date. Items must be:

  • Unused and in original condition
  • In original packaging (critical for delicate equipment)
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

The following cannot be returned unless defective:

  • Custom/personalized items (engraved dart stems, cue cases)
  • Products marked “Final Sale”
  • Opened consumables (dart flights, stems)

5.3 Return Process

  1. Email [email protected] within 15 days using our return template
  2. We’ll provide an RMA number and instructions within 2 business days
  3. Repackage securely with all original materials
  4. Ship to: SNOOKER & POOL Store Returns, 2802 US Highway 98, Mexico Beach, US 32456

Customers are responsible for return shipping unless the return is due to our error.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return:

  • Issued to original payment method
  • Original shipping fees are non-refundable (except for our errors)
  • International refunds are issued in USD (subject to currency conversion)

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate shipping and payment information. We’re not responsible for delays due to incorrect addresses.

6.2 Product Use

Our products are intended for proper sporting use. Customers are responsible for:

  • Following all manufacturer instructions
  • Using products safely and as intended
  • Proper assembly and maintenance

6.3 International Customers

International customers are responsible for:

  • Any customs duties or import taxes
  • Using trackable shipping for valuable returns
  • Understanding local regulations for sports equipment

7. Liability Limitations

7.1 Product Liability

SNOOKER & POOL Store is not liable for:

  • Improper product use or assembly
  • Normal wear and tear
  • Damage from improper maintenance

7.2 Website Use

We’re not liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Any consequential damages from website use

8. Policy Changes

We may update these Terms periodically. The latest version will always be posted on our website with the effective date.

9. Contact Information

For any questions about these Terms or your orders:

SNOOKER & POOL Store
2802 US Highway 98
Mexico Beach, US 32456
Email: [email protected]